WANT TO EXCHANGE OR RETURN?

Just login or create an account with the email you used for your order. Then, select the order you would like to exchange or return. You’ll find the order number in your Understated Leather confirmation email or on your packing slip. Returns and exchanges are processed on Tuesdays and Thursdays.

Got it? Let's get started.

REQUEST A RETURN

RETURN POLICY SPECIFICS

Policy for Full Priced Items (Domestic Only):

All full priced items are eligible for refund, exchange or store credit within 14 days of receiving your order. Return shipping is the financial responsibility of the customer. In addition to the cost of shipping a return, all returns incur a restocking fee equivalent of the shipping cost of the order will be charged (typically between $8-$15 maximum).

Exchanges and returns for store credit have this fee waived.

Policy for Discounted Items:

All items purchased on sale or with a discount code above 15% are eligible for store credit or exchange only.

Policy for jewelry & hats:

All jewelry & hats are final sale.

Policy for shoes:
Shoes must arrive at our warehouse in perfect, unworn condition. Please try shoes on carpet, as any scratches to the sole will make the return or exchange ineligible for refund. Shoes must be returned or exchanged with all original packaging, without original packaging all shoe orders will be ineligible for return or exchange.

Policy for all Customized Items:

All made to order and custom pieces are final sale, no returns or exchanges are accepted.

Policy for International Returns:

Please contact Hello@Understatedleather.com with your order number to initiate an international return or exchange. International orders are eligible for refund or exchange. The cost of return and exchange shipping is the responsibility of the customer, we do not offer free returns or exchanges.

International Duties & Taxes:

Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. Please check your local customs website for more information. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees. If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.

THE PROCESS & RULES

We will accept returns on full priced stock items that reman in their original condition, unworn & undamaged within a 14 day grace period from the day the package is marked as delivered. Swing tags must be intact.

Once the return is received and inspected, we will send you an email to notify you if your return has been accepted or not. Garments that are returned with signs of wear (including swing tags removed) will not be accepted and immediately returned at the expense of the customer. Returns are processed on Tuesdays and Thursdays (ie if your return is delivered on Thursday, it will be processed the following Tuesday).

All return approvals remain at the discretion of Understated Leather.

Return Shipping:

Customers are financially responsible for all shipping costs incurred when returning an item (unfortunately shipping costs are non-refundable for either of us). A return tracking number must be provided, as we are not responsible for any packages until they reach our destination.